SMS Terms

These SMS Terms (the "SMS Terms") describe the text-message programs operated by Carvix, Inc., a Delaware corporation headquartered in Miami-Dade County, Florida ("Carvix"), and by its operating dealer subsidiary Carvix, Inc. ("Dealer"). They are incorporated into and supplement the Carvix Terms of Use and the Carvix Privacy Policy. By opting into any Carvix text-message program, you agree to these SMS Terms.

1. Program operator and brand

The consumer-facing brand for all Carvix text-message programs is "Carvix". The legal sender is Carvix, Inc., operating through its subsidiary Carvix, Inc. Messages are sent from Carvix-registered 10-digit long codes ("10DLC") and, where applicable, toll-free or short-code numbers registered with The Campaign Registry (TCR) and the mobile carriers. Written revocation, questions, and complaints may be sent to Carvix, Inc., Attn: SMS Program, 21025 NW 2nd Ave, 4th Floor, Miami, FL 33169.

2. Scope — Carvix operates four separate SMS programs

For clarity of consent, Carvix operates four separate SMS programs. Opting into one program is not opting into any other. Each program has its own opt-in record with its own scope and its own opt-out. A STOP request in one program does not, by default, unsubscribe you from any other program — see Section 10 for the STOP mechanics, including a "STOP ALL" super-keyword that unsubscribes you from every Carvix SMS program at once.

• Program A — Transactional (Order & Contract). Order-and-contract messages tied to a specific transaction.
• Program B — Service & Account. Account-servicing and subscription-lifecycle messages tied to your Carvix account.
• Program C — Concierge two-way chat. Shopper-initiated conversations with Carvix concierge, which may be human, AI-assisted, or a combination.
• Program D — Marketing & Promotional. Recurring promotional messages. Opt-in requires a separate, unchecked, single-purpose checkbox and is never a condition of any purchase or of accessing Carvix services.

7. Message frequency

Message frequency varies by program: Program A (transactional) is event-driven, typically up to ten messages per order; Program B (service) is event-driven, typically fewer than five messages per month; Program C (concierge) is shopper-initiated; Program D (marketing) is recurring, typically up to eight messages per month. Actual frequency depends on your account activity and campaign schedules.

8. Message and data rates

Carvix does not charge you for messages we send. Your mobile carrier's standard message and data rates may apply. Contact your carrier for details about your plan and any charges.

9. How to get help (HELP)

Reply HELP to any Carvix number to receive an auto-reply with the program name, our support phone at 1-305-384-6400 (1-305-384-6400), our support email support@carvix.com, and a reminder of the STOP mechanics. You may also contact us through the channels listed in Section 17.

10. How to opt out (STOP)

Consistent with the Federal Communications Commission Revocation Rule Amendment effective April 11, 2025, we honor the following seven per-se-reasonable opt-out keywords, plus common variants, sent by SMS to any Carvix number: STOP, END, QUIT, REVOKE, OPT OUT (or OPTOUT), CANCEL, UNSUBSCRIBE, and also STOPALL. Any of these terminates the specific SMS program you sent it to.

"STOP ALL" super-keyword. To unsubscribe from every Carvix SMS program at once, reply STOP ALL (as two words) or STOPALL to any Carvix number. We will unsubscribe you from Programs A, B, C, and D simultaneously.

Other opt-out channels. You may also opt out at any time by (i) updating notification preferences in your Carvix account, (ii) sending an email to optout@carvix.com, or (iii) sending written notice to the mailing address in Section 17. We will honor an opt-out request received through any channel within ten (10) business days per 47 CFR § 64.1200, and typically within minutes.

Confirmation reply. After you opt out of a Program, we may send one confirmation SMS within five (5) minutes of receipt confirming the unsubscribe and, for non-marketing programs, providing a reminder of how to re-subscribe. This confirmation is permitted under FCC 2015 declaratory ruling on one-time non-marketing confirmations.

Program scope. A STOP request is program-scoped by default. For example, opting out of Program D (Marketing) does not stop Program A order-confirmation messages tied to a purchase you have already made. To end all messages, use STOP ALL as described above.

11. How to re-subscribe (START)

To re-join a Program you previously opted out of, reply START, UNSTOP, RESUBSCRIBE, SUBSCRIBE, or RESUME to a Carvix number that participates in that Program. You may also re-consent through the original opt-in channel (Buy-Path checkout, Subscribe-Path checkout, account preferences, or the marketing opt-in surface).

12. Age and location eligibility

Carvix text-message programs are open to individuals eighteen (18) years of age or older with a valid U.S. mobile number. At launch, Carvix offers text-message services to residents of Florida. We will update this Section as we expand into additional states; state-specific addenda appear in Section 18.

13. Supported carriers and carrier disclaimer

Supported carriers include AT&T, Verizon, T-Mobile, US Cellular, Boost Mobile, Cricket Wireless, Metro by T-Mobile, and most other U.S. mobile carriers. Supported carriers may change without notice. Carriers are not liable for delayed or undelivered messages.

14. Prohibited and restricted content

Carvix does not send content prohibited under the CTIA Messaging Principles and Best Practices — including sex, hate speech, alcohol, firearms, tobacco, cannabis, gambling, controlled substances, or fraud (the "SHAFT+" categories). You may not send prohibited content to any Carvix number.

15. Privacy and no-sale of opt-in data

Your mobile number and SMS-program consent record are personal information governed by the Carvix Privacy Policy. Carvix uses SMS-messaging service providers (including but not limited to Twilio) as processors to send messages on our behalf under contract.

16. Device compatibility, program changes, number migration

A functional SMS/MMS-capable mobile device on a supported carrier is required to receive Carvix messages. Carvix may modify, suspend, or terminate any SMS program at any time with notice by SMS, email, or through your Carvix account. Where we migrate sending traffic between numbers (for example, from a long code to a short code as volume grows), we will send a number-migration notice to affected subscribers at least seven (7) days before the cutover consistent with the CTIA Messaging Principles and Best Practices; the first message from the new number will re-identify Carvix as the sender.

17. Contact, governing law, and dispute resolution pointer

Dispute resolution. These SMS Terms are governed by, and incorporated into, the Carvix Terms of Use. Section 43 of those Terms of Use contains an ARBITRATION and CLASS-ACTION WAIVER that applies to any dispute arising out of or relating to your use of any Carvix SMS program. You may opt out of that arbitration provision within thirty (30) days of first accepting the Terms of Use as described in Section 43(i).

18. State-law addenda

The following state-specific addenda apply to consumers in the identified state and supplement (and do not replace) the sections above.

Florida

Carvix SMS programs are operated in compliance with the Florida Telephone Solicitation Act, F.S. § 501.059, as amended by 2023 HB 761. Consent to marketing messages is captured through an unchecked, single-purpose checkbox constituting written consent under F.S. § 668.50 (UETA / Florida Electronic Signature Act) and the FTSA "signature" standard. Alleged FTSA violations are subject to the fifteen (15) day pre-suit notice and cure procedure under F.S. § 501.059(10)(b); the notice address is set out in Section 17.

Program A opt-in confirmation:

Program B opt-in confirmation:

Program C first-inbound confirmation:

Program D opt-in confirmation:

HELP response:

STOP confirmation (program-scoped):

STOP ALL confirmation:

START / rejoin confirmation: